Current issues and statuses (Updated)

Heya, all. Chris here. I thought it might be worth a post to let you know what issues we know about, and where things stand with them. Please bookmark this entry, and check before posting anything new. Thanks!

Known Issues

  • Manual Release Not Working: Fixed (9/20)
  • Release All Not Working: Fixed (9/20)
  • Subscription dates are off: We had to restore form a backup, I’m afraid. If you sync once, it should clear this up.
  • Site performance is sluggish: Working on it.
  • Downloading episodes you’ve already heard: This is the result of the backup. We apologize for this. Unfortunately, it looks like we are stuck with it. Just delete them, or tell your podcatcher to only download the most recent episode.
  • Cannot remove subscriptions: Fixed (9/20)
  • Author Stats not functioning: Fixed (9/20)
  • Cannot change password: Working on it (9/20)
  • Missing episodes in your feed: Best thing to do is delete the feed from your podfcatcher and then re-add it.

If you know of more, please feel free to log them as comments here. I’ll keep updating this post.

-Chris





This entry was posted by Chris on Wednesday, September 20th, 2006 at 8:22 am and is filed under Site News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

11 Responses to “Current issues and statuses (Updated)”

  1. Chris in Indy Says:
    September 20th, 2006 at 12:11 pm

    Hi Chris,

    I had *just* registered with podiobooks on the day before the site went down. I had downloaded one chapter of one book (”Heaven” by Mur Lafferty), loved it, and then went back to get more, and the site was down…

    Now when I went back to the site, it did not recognize my login information. I had to re-register with the site. I’m pretty sure I had registered because I am on Mac OS X and the Keychain Manager had stored my username/password and prefilled the login form when I went back today.

    So it’s possible that some registrations from the last day or so before the server went down got lost…

    Chris

  2. James Says:
    September 20th, 2006 at 7:45 pm

    Hi Chris, things are getting better, but still having trouble with downloads. Looks like it releases from ” My Subscriptions” correctly but when i try and update / download in itunes nothing happens .

    Chris in Indy , hang in there , I’ve been enjoying Podiobooks for while now and this is the first Glitch the Team has had.

  3. Bruce Nordeen Says:
    September 20th, 2006 at 7:49 pm

    I have tried to reset my password and e-mail address both last night and tonight, and when I press “submit,” the page goes blank for a minute, then a page with only the podiobook banner on top appears. Last night, I could only pull up that page, tonight, I got back in, but my password and e-mail information were unchanged.

    Bruce
    09/20/2006

  4. Chris Says:
    September 21st, 2006 at 6:16 am

    James…can you tell me a little more abotu the problem? I’m not sure I follow. Feed free to email chris [at] podiobooks.com.

    Bruce…I’ve added your problem to my list. Thanks for letting us know.

  5. Chris Says:
    September 21st, 2006 at 6:18 am

    Oh…and Chris from Indy…yes. I’m sorry for that. We had to use the backup from one day previous to when the site went down.. because of that, we lost most of the folks who registered on that day. You have my most sincere apologies for that.

  6. Will Says:
    September 21st, 2006 at 7:49 am

    Hi, sorry to hear about all the you’re having.

    I was subscibed to Ida. When I logged on the subsciption was gone. Not a problem, except a search for “Ida” doesn’t bring it up. Is this a technical problem or am I just misunderstanding the search box thingy?

    I resubscribed after finding it in a google search.

  7. Seth Says:
    September 21st, 2006 at 8:19 am

    Chris,

    Hey. Author stats still not working here. I think I may have also lost an episode of Jack Wakes Up (08) from the overall list.

    Seth
    Jack Wakes Up

  8. Derek Knox Says:
    September 21st, 2006 at 12:41 pm

    there seems to be a problem with the feed for the book ‘ida’. i pasted the feed address into itunes, but it keeps saying that the address isn’t good.

  9. firestorm Says:
    September 21st, 2006 at 5:14 pm

    can someone tell me if its just me or is “against the tide” chapter 2 part 2 and chapter 4 part 1 -down -they don’t want to download. been trying for a couple of days. sorry for the headache but would reallllllly like to listen to this book.

    thanks

  10. AWB Says:
    September 22nd, 2006 at 3:59 am

    Hi Chris,
    Sorry to add to your workload but ever since you came back online half of the graphics don’t load on the pages. It only seems to be an issue with Safari. Firefox works fine.
    Thanks
    Andy

  11. solak Says:
    September 26th, 2006 at 5:33 pm

    Re: downloading episodes you’ve heard

    If it is caused by a one-time glitch (such as this restore from backup) then you can do a one-time workaround (at least in iTunes). Change you preference to ‘download latest’ instead of ‘download all’, then let it refresh the feeds. For all the affected feeds, turn the exposure triangle to show all the episodes and delete all the greyed-out duplicates from your podcast list. Finally, change your preference back to ‘download all’ and refresh again.

    This has been another “solak explains it [TM]” production.

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